Refund Policy

1. No Refund — General Policy

All sales of digital subscriptions and software licenses are final. Once a subscription is activated and access to the software is granted, no refund will be issued. This policy exists because:

• Digital products cannot be "returned" once accessed
• The software is fully functional at the moment of purchase
• A free 7-day Demo plan is available before any purchase
• All features and limitations are clearly disclosed before checkout

2. Eligible Refund Cases

We will issue a full refund in the following situations:

• Duplicate payment — if you were charged more than once for the same subscription period
• Charge after cancellation — if you were billed after successfully cancelling your subscription
• Extended outage — if the Service is completely unavailable for 72 consecutive hours due to our infrastructure failure, a pro-rated refund will be issued for the affected period
• Payment error — if a technical error caused an incorrect amount to be charged

3. Cancellation Policy

You may cancel your subscription at any time. Upon cancellation:

• Your access continues until the end of the current billing period
• No further charges will be made after cancellation
• No partial refund is issued for unused days in the current period
• To cancel, contact us via email or Telegram

4. HWID & Hardware Issues

Your license is bound to a single machine via Hardware ID (HWID). If you change your hardware (e.g., replace motherboard, reinstall Windows):

• Contact our support team — we can manually reset your HWID once per subscription period
• HWID resets are not grounds for a refund
• Multiple HWID reset requests may require verification

5. How to Request a Refund

If you believe you qualify for a refund under the eligible cases above, please contact us within 7 days of the charge with:

• Your account username
• The email address used for payment
• Transaction ID
• A brief description of the issue

We aim to respond to all refund requests within 3 business days.

6. Chargebacks

We strongly discourage filing chargebacks or payment disputes without first contacting our support team. Unauthorized chargebacks will result in immediate account suspension and may prevent future access to the Service. We are always willing to resolve issues directly and quickly.